What distinguishes a good technical writer apart? Is it the knowledge of tools ,the language one uses or the experience. Well debatable but the one key factor we have observed that really makes a difference is the art of listening. It may sound very cliche' but this art is still one of the most important qualities and yet rare.
Listening to what your client wants is one of the most crucial aspect of a technical writer's job. At the end of a day sound communication happens only when it is "heard" and unless a writer does not hear enough and hear right he cannot write..